Refund policy

OmniHome Return & Refund Policy

Last Updated: August 2026

At OmniHome, we want you to shop with confidence. If you're not satisfied with your purchase, you can request a return within 2 days of receiving your order.

2-Day Return Policy

You have 2 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned with its original packaging, tags, and accessories.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

Used or damaged products (unless received damaged).
Products without original packaging.
Personalized or customized items.
Hygiene or personal-care items, where applicable.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

How to Request a Return

Contact our support team within 2 days of delivery.
Provide your order number and the reason for the return.
If approved, we'll share the return instructions.
Once we receive and inspect the returned item, we'll process your refund or replacement.

Refund Process

Refunds are processed after the returned product passes inspection.
Approved refunds are credited to the original payment method within 5–7 business days (processing time may vary by bank or payment provider).

Return Shipping

If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.
For customer-initiated returns (change of mind), return shipping charges may apply.